Seems we need to have another reminder, including the one above from Mwerte.
If you submit a report, that either has no template, or has a screenshot that has been edited, it will not be used/discussed. If it does not have any timestamps, it more than likely will not be processed either.
Edited screenshots include:
Blurring or blacking out text
Removing the background of the chat window
Really, any editing of an original screenshot
Any example of an edited screenshot is included here.
Also, if it highly recommended that you enable timestamps for all your ships - The command is /set chattime on. Otherwise, if you just tell us when this happened, we have to dig through logs and logs in order to find the interaction. Which is a Ctrl-F, and dig through hundreds if not thousands of lines of dialog. A pain really.
So remember, no template, editing of a screenshot, and no timestamp or time indication will result in your report not being processed.