Ive talked the issue over with our cruiser pilot in question. His story does check out.
I'm sure everyone here knows how frustrating a running trader who's only RP is spamming report messages. I'm also sure everyone knows the normal reaction to such things, more-so when they are about to dock.
That being said, I am very very glad you posted here. I'm also glad you were shocked. Means we are doing our job well and this exception pushed on our established reputation.
If you would like to discuss anything else, or the answers given do not match with your expectations, please feel free to post again and I will do all I can to address your concerns.
Thank you for the feedback.
EDIT: and thanks everyone for the positive feedback! It goes a long way to inspire our members.