Tomakomai IT Department Call INC020123

Quote:-Start log-

*Ring... Ring... Ring....*

Tetsuo: "Hello you're through to the IT Helpdesk, Yamashita Tetsuo speaking, how can I help?"

Katsuro: "Hello, I'm having an IT issue"

Name? Issue? Department? What is this, computerized charades?

Tetsuo: "Ok, can I take your name and username please. And what's the problem?"

Katsuro: "Kon Katsuro - KKatsuro. My remote computer session has crashed"

Let me guess... it's not actually crashed because you probably don't know what a crash actually is

Tetsuo: "Ok, by crash do you have any black screens or errors?"

Katsuro: "No, I just can't click on the LAB app as there is a popup in the way. Everything else is fine"

Figures

Tetsuo: "Ok, have you tried closing the popup?"

Katsuro: "No, how do I do that?"

If we could harness the daily energy from me rolling my eyes, Tomakomai would never run out of fuel

Tetsuo: "There should be a big red X on the popup you can click that says close. Can you click that for me please"

*Silence*

*Silence*

*30 seconds pass*

Was it something I said?

Tetsuo: "Hello? Are we still connected?"

Katsuro: "Yes, sorry, I'm just struggling to find the X"

*Silence*

*Silence*

*Another 30 seconds pass*

Katsuro: "Can you remotely access my computer and help me find it please"

Ugh

Tetsuo: "Can do! If you navigate to your search bar in the bottom right corner and type in 'IP Detection App' - once it's loaded if you could give me the IP Address and I can hop straight on"

*Silence*

*Silence*

Katsuro: "It's not working, it's taking me to a web page"

Err...

Tetsuo: "Oh, I was doing it in the web browser. Now it's working"

Figures

Tetsuo: "Can you read out to me the IP address please"

Katsuro: "What's an IP Address?"

Tetsuo: "It'll be a set of four numbers seperated by dots in the app"

Katsuro: "Ah, it says it's updating"

Tetsuo: "No problem, might just need to wait a bit"

*30 seconds pass*

Katsuro: "Ok, it's 6.543.444.609"

Tetsuo: "Ok.... I've connected to your computer. The X is just there, in the middle of the screen"

Katsuro: "OH! THERE IT IS! HAHA, Sorry I'm not the most computer literate!"

You're the 105th person to tell me that today.

Tetsuo: "Right I've clicked it and the LAB app seems to be working fine. Should be all working fine again. Is there anything else you need help with?"

Katsuro: "No"

Tetsuo: "Ok, you should get a ref-"

*Call ends*

Tetsuo: "They hung up on me...."

-End of log-