I don't work customer service, thankfully, but I'm sick and tired of seeing everybody being so terribly rude as customers and thinking they're completely justified.
Now, if you're at a restaurant and your food ends up being black, contains things you specifically asked for it not to have that you're allergic to, I can understand being very upset. Or if you buy a new TV and it comes out of the box broken, I can understand being very upset.
But people go insane over the tiniest things these days:
For example: This morning, Carolyn came home with a Dr.Pepper. It was warm. She said she yelled at the people behind the counter, talked to their manager and demanded a different Dr.Pepper than the one she'd bought, and didn't get one. I didn't bother explaining to her why she didn't get a new one, because I knew she'd just get more angry about it.
Seriously, just pour the Dr.Pepper over a cup of ice, it will be cold in no-time. Hell, you don't even need ice or a refrigerator, it's freezing outside. Set the can outside and it will be cold in no-time.
Or, even better, if you don't want something the way it is, just don't buy it.
And when there's something miniscule like that which has gone wrong, don't go screaming and yelling and trying to make everybody feel like they've screwed everything up. Don't treat everybody else like they're slaves to you just because you're paying them a dollar. They're human, too, and when you treat them like that, why should they go out of their way to help you with something they're not obligated to do?
Next example, while back I was at a restaurant and a woman was complaining about her potato. There wasn't actually anything wrong with it, but she insisted it didn't look right. Apparently she doesn't realize there are multiple types of potatoes, and they don't all look the same. Anyway, she was furiously complaining about how terrible the restaurant was because of the potato. She didn't actually try a bite of it, she just looked at it. The people working were pretty patient with her, they cooked a new potato and gave that one to her. It looks perfectly fine to me, but she insisted that one was bad, too, making a huge deal to the point where nobody in the restaurant could enjoy their food with her racket.
Now, in the above example, there was still no actual mistake made by the people working in the restaurant. Let me bring up an example where they did make a mistake, but people overreact about it.
Alright, so you go to a fast-food place and you want a burger, some fries, ketchup, and a drink. There ended up not being any ketchup packets in the bag, so one of the people with you, rather than going in for ketchup, calls up the store to complain. As usual, that person insults whoever answers the phone and asks to speak to the manager, as though anyone else is a 2nd-class citizen. They then start complaining to the manager about how upset they are for not getting ketchup packets, and start making ridiculous demands.
And just a couple weeks ago, my father and I went out to a Wawa to get coffee and bagels before going to work. Well, he was going to work, I was going to TCC. He was absolutely furious because the lids in the 22-oz section were smaller, and the ones in the 16-oz section were bigger. I tried to explain to him that somebody must have put the wrong stack in the wrong hole, just grab a lid from the other section. Or grab one from the other 22-oz stack on the other side, those are the right size. You can clearly tell if a lid fits or not, it's not like you can accidentally put a small lid on a big cup. So, in his rage, he decided to "make a statement" by throwing away both stacks of lids. Of all the times we'd gone there, everyone working there was always nice, and that was the first time anyone had ever made a mistake. It was such a tiny mistake, why should it even matter so much? He should have just gone up to the counter and let them know that the lids were backwards. Whoever was on duty to put the lids there would surely be informed of his mistake, and if it happened too often he'd get what was coming. But throwing away the lids doesn't let anybody know there was a mistake, and it doesn't fix any problems, that just means nobody else can get lids for their coffee.
Come on, people. The people working for you are people, too. People make mistakes. When somebody makes a tiny mistake like the ones I'd mentioned above, just go in there and let them know about the mistake they made. Don't throw a childish tantrum wanting to ruin their whole business because they made a human mistake. You've made mistakes, too, and I'll bet my life and a million bucks you've made bigger mistakes than forgetting ketchup packets or misplacing lids in your life. These people are working for you for low pay, the least you could do is be thankful for all the times they've done the job right.
Why does everybody seem to think that the "mature" way of handling a situation is to yell at and insult anyone who makes a mistake, and to go as far as you can to make that person feel less than human?
Most of you, after reading this, will be unchanged. Those who respect others will be reminded of this as evidence, and those who don't respect others will ignore this as mindless complaining.
But that won't stop me from hoping some of you will convert to Respectumosmunerism, my new religion of respecting customer service. If you don't, you'll go to the storage closet in the filthiest convenient store for all eternity after death. And those who are most rude to service will stay at a gas station for their afterlife. Inside of the pumps.
[/rant]
Please, people, don't quote this entire post when you reply to it. I'm sure everyone would appreciate being able to scroll through the page, as well as not having to see my annoying words over and over again whenever they read other posts.
I have to admit that such behaviour is indeed the norm these days, at least for some people. In general it is strongly related to the consumerism and the need for instant fulfilment of our society. Too many rights and not enough obligations. In my country this only became apparent after the fall of socialism (or so I've been told). So, it's without doubt the product of capitalism.
Had some experience with that kind of people as well, when I was working in a logistics center. You do learn to be even more friendly, shrugging the invalid complaints of while solving the valid ones.
(03-25-2013, 03:06 PM)Sokol Wrote: I have to admit that such behaviour is indeed the norm these days, at least for some people. In general it is strongly related to the consumerism and the need for instant fulfilment of our society. Too many rights and not enough obligations. In my country this only became apparent after the fall of socialism (or so I've been told). So, it's without doubt the product of capitalism.
People will always find ways to be rude. Yes, being rude to customer service is a result of capitalism, but at the same time every economic system has its drawbacks in the way people behave. These sorts of things can't be legally controlled without repressing people's freedom, and it has to be left to the community to have a good sense of morality. Unfortunately, we can't rely on the community for that anymore.
Such things weren't controlled with law. It was just that the general atmosphere was different. Then again, I'm a bit young to judge about that based on personal experience, and have to rely on second hand accounts.
It's just a type of people, not capitalism's son. I'm russ too - we have those too BUT i think it's a product of global society. People now are just not mature enough to realise that they should do something to represent something, and get(achieve) anything. Society cares about everyone up here (over-equality and stuff), and it returns to us like that. Believe me, there's enough d-bags in communist China too, as well as in USSR.
I don't say that there should be global repressions, domination etc etc, just... it's both funny and scary how one mentally retarded person with enough energy can get HUGE influence by just whining and crying about all around him.
P.S.: Also there's much just too close-minded guys but my previous words included pretty much like 90% of them.
[11:20:20] aerelm: its not fl dev work if you dont have to power through the whole thing on your own
[11:20:32] aerelm: help is for pussy devs like in dota
![[Image: HkdyBql.gif]](https://i.imgur.com/HkdyBql.gif)
It's just a type of people, not capitalism's son. I'm russ too - we have those too BUT i think it's a product of global society. People now are just not mature enough to realise that they should do something to represent something, and get(achieve) anything. Society cares about everyone up here (over-equality and stuff), and it returns to us like that. Believe me, there's enough d-bags in communist China too, as well as in USSR.