Programmers, who're aware of Smartphones.

[Tutashkhia]

I'm using Nokia Lumia 620 and have a weird issue. Some days ago I took my SIM card out from the phone and returned it back in a few minutes (like in 4-5 minutes), and noticed that the Airplane Mode was turned on. Tried everything from the settings but couldn't turn off the Airplane Mode, thus couldn't make calls and neither receive calls.

Showed my phone to some programmers (and I'm sure 99% sucks here in it). Some "Reseted Phone", installed progrogrammes (Windows 8.1 or who knows what else). Nothing happened, the Airplane Mode never turned off. At the end of the day, one programmer checked it and saw that the phone didn't read the IMEI. I mean, in "About Phone" the "IMEI" field was empty.

So the problem is, I can't turn off the Airplane Mode which must be caused because of the empty IMEI field. That programmer said there is no way to solve this problem.

Maybe the question is: Can my phone read the IMEI again?

P.S Everything else are working : internet, games, camera, etc. Just can't make/receive calls and smss.

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Tutashkhia Reports

[Outro]

According to this thread, you should try Lumia Software Recovery Tool, downloaded from this official page. Follow instructions on that page.

If this doesn't work then I'm afraid that the network chip on your phone's motherboard is damaged (information from the first link I provided).

PS: Trivial question, but have you tried taking your SIM out and putting it back, placing it correctly?

[Tutashkhia]

According to this thread, you should try Lumia Software Recovery Tool, downloaded from this official page. Follow instructions on that page.

If this doesn't work then I'm afraid that the network chip on your phone's motherboard is damaged (information from the first link I provided).

PS: Trivial question, but have you tried taking your SIM out and putting it back, placing it correctly?

Tried that like 1000 times. My SIM works on other phones, I even tried putting other's SIMs, but none worked.

What's about that program, I tried some programs of that kind and all of them were same (updater), but here's a problem:

Can't start the update.

P.S Tried NSU (Nokia Software Update) and it showed the same too.

P.S.S I even tried launching that program, plugging the phone, pushing the "shutting down" and "turning down the volume" keys, but the phone started updating itself. But nothing happened... same problem.

[Jansen]

You should get into contact with Nokia for this one, maybe they can help you somehow.

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[Connor]

You should get into contact with Nokia for this one, maybe they can help you somehow.

Yeah, it's better to be safe than sorry. However, if it's sent of and they find out it's a software problem, they'll charge you quite a bit for it (Unless it's under warranty and all the jaz)

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