Staff Feedback Thread

[HonourWolf]

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[Luke.]

Good morning, fellas.

First of all, thank you for the honest feedback. We appreciate any and all sent our way, whether toward individuals or the staff team as a whole.

To address an elephant in the room quickly because I feel it's paramount that we acknowledge issues - yes, a couple of sanctions have taken too long to process recently. This is being actively discussed to ensure increased efficiency going forward. I mention this myself because it is an objective problem, and it's important to admit shortcomings. We are also acutely aware that the relationship between staff and some of the community is not the best, and it is a constant topic of discussion. We do take it seriously. I can point to the fact that new recruits are being brought in (like myself), in order to populate and push things forward, and this has resulted in higher workload for the already existing staff. It does involve a lot more than just VRs.

Secondly, I will not speak on behalf of Petitioner here, but I will say that it's important to distinguish between memes on the forum, and memes in game. The forum is an OOC environment and therefore memes are allowed. This is very different from the game server, an IC environment, where meme names, speech etc. are disallowed and not to be used. Staff do not do this either. I would argue that the sanction referring to the 1st faction members ship deletion is not a meme, but rather a lighter-hearted way to get a point across. It's not mockery or a middle-finger of some sort. If you feel unprofessional behaviour is occurring then you're within your right to bring that up and we'll take it into consideration, though it is only meant to describe what has occurred as the result of a rule-break.

Lastly, if you feel someone has broken the rules, then please report them. Every VR is read, discussed etc. to ensure proper action. Do we make mistakes? Absolutely. It happens. We are not infallible. However, we cannot be everywhere at once. We action what we see, and what is brought to us if evidence is sufficient. If you see something we don't, we ask that you make us aware of it via the proper channels a.k.a the report system. We are not singling people out, and we are not acting with bias. We are simply acting upon what is brought to us in-line with the rules. Certain people may be brought up more than others in VRs, and if the playerbase is noticing more problems coming from certain individuals or groups, then maybe there is a reason for that. However, we do not act on malicious reports or those that lack any real evidence of sanctionable behaviour. It's important to consider what is not successfully processed, as well as what is (the ones you see).

Once again, thank you for your constructive feedback. Please keep it coming.

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[HonourWolf]

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[vladimir26]

Well, this is what a professional approach looks like. Kudos, buddy.

To follow up on your ideas, allow me to drop some thoughts:

- while it is good to consider each VR in particular, try not to overthink it. This will eventually lead to bias ideas brewing, and you can't really counter them with integrity assurances, as you guys are doing so far. You need to drop facts;

- while it's good to welcome new staff, consider revoking some as well. Feels like once you get the role, it's yours for eternity, unless you voluntarily resign. Refreshing the staff can increase your overall confidence;

- about your encouragement to file VRs, well, I'm sure people do, but as mentioned above, only partial effects are visible;

- about Petitioner, I also can't speak on behalf of others, but the least you guys can do is to ask him kindly to rework his vocabulary, or refrain from posting staff topics himself. I'm sure that a solid approach, like yours for example, will lead to less resentment from the offenders or other non involved witnesses like myself.

Cheers for your time, buddy! Looking forward to better days.

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[Lemon]

Good morning, fellas.

First of all, thank you for the honest feedback. We appreciate any and all sent our way, whether toward individuals or the staff team as a whole.

To address an elephant in the room quickly because I feel it's paramount that we acknowledge issues - yes, a couple of sanctions have taken too long to process recently. This is being actively discussed to ensure increased efficiency going forward. I mention this myself because it is an objective problem, and it's important to admit shortcomings. We are also acutely aware that the relationship between staff and some of the community is not the best, and it is a constant topic of discussion. We do take it seriously. I can point to the fact that new recruits are being brought in (like myself), in order to populate and push things forward, and this has resulted in higher workload for the already existing staff. It does involve a lot more than just VRs.

Secondly, I will not speak on behalf of Petitioner here, but I will say that it's important to distinguish between memes on the forum, and memes in game. The forum is an OOC environment and therefore memes are allowed. This is very different from the game server, an IC environment, where meme names, speech etc. are disallowed and not to be used. Staff do not do this either. I would argue that the sanction referring to the 1st faction members ship deletion is not a meme, but rather a lighter-hearted way to get a point across. It's not mockery or a middle-finger of some sort. If you feel unprofessional behaviour is occurring then you're within your right to bring that up and we'll take it into consideration, though it is only meant to describe what has occurred as the result of a rule-break.

Lastly, if you feel someone has broken the rules, then please report them. Every VR is read, discussed etc. to ensure proper action. Do we make mistakes? Absolutely. It happens. We are not infallible. However, we cannot be everywhere at once. We action what we see, and what is brought to us if evidence is sufficient. If you see something we don't, we ask that you make us aware of it via the proper channels a.k.a the report system. We are not singling people out, and we are not acting with bias. We are simply acting upon what is brought to us in-line with the rules. Certain people may be brought up more than others in VRs, and if the playerbase is noticing more problems coming from certain individuals or groups, then maybe there is a reason for that. However, we do not act on malicious reports or those that lack any real evidence of sanctionable behaviour. It's important to consider what is not successfully processed, as well as what is (the ones you see).

Once again, thank you for your constructive feedback. Please keep it coming.

You being only a mod when you communicate this way and Petitioner being an admin is frankly egregious.

We just need a new St.Denis to rise - the way admins treat the community has been egregious since his departure

[Lord Caedus]

You have to be a certain kind of delusional to see a group of people that are getting hit with repeated sanctions and come to the conclusion that the issue is with the staff singling those people out and not with the people getting sanctioned repeatedly failing to learn that they need to change the way they act.

Or that staff deciding to actually enforce the rules is somehow them acting in bad faith, when it's just the staff acting exactly how they're supposed to be.

Or that staff not sanctioning people that haven't had a VR filed against them is somehow a fault of the staff.

Or that staff posting sanction notices are the only staff member acting on that, and that said sanction hasn't passed a vote, and that sometimes staff members actually post sanctions that they don't even agree with.

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[L1ght]

You have to be a certain kind of delusional to see a group of people that are getting hit with repeated sanctions and come to the conclusion that the issue is with the staff singling those people out and not with the people getting sanctioned repeatedly failing to learn that they need to change the way they act.

Or that staff deciding to actually enforce the rules is somehow them acting in bad faith, when it's just the staff acting exactly how they're supposed to be.

Or that staff not sanctioning people that haven't had a VR filed against them is somehow a fault of the staff.

Or that staff posting sanction notices are the only staff member acting on that, and that said sanction hasn't passed a vote, and that sometimes staff members actually post sanctions that they don't even agree with.

This was reported 3 months ago, not only has it not been processed the EGREGIOUS Fartmin @Petitioner pmed the guy to send me some half assed non-apology just to avoid a ban .
That is egregiously unacceptable and it's clear VRs against certain people are being "processed" egregiously faster than others. P.S people who take 14 types of drugs a day and can't manage their own life shouldn't be in position to manage a community such as this, just my 2 cents.

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[Haste]

I'm going to lock this thread for a little bit so everyone can spend a few minutes of their time on a great video like this one.

[Luke.]

Now that the jets are back to room temperature, thread unlocked. Please let cooler heads prevail.

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[TheKusari]

Pulling the curtain away a bit, I will say that select threads I had created within the staff subforums when I was last a green was (mostly) ignored.

• Official Faction discussion was mostly me replying to my own thread with different ideas and elements. Pinged the staff multiple times to co-operate and send some ideas in. Unless things have changed since my last departure, I would bet money my name is the only one in that thread. Has there been any developments on that by the way? Last I heard the bar set in the proposal apparently meant that no current (at the time) OFs qualified.
  
• Then there's the table I put together for repeat offences, how bad the punishment gets depending on the offence of the reported party. These would standardize a lot of things. I understand that each VR that comes along is unique and doesn't fit the table, but there's been a good lot of examples where the community has pointed out inconsistencies with sanctions. A handful having been withdrawn. These need to be internally addressed and agree on a standard. Minute alterations to the standard are fine, but at least it will prevent the wildly inconsistent punishments for the community to throw back at you.
  

My experience with staff recently on an individual basis has been adequate, some more, some less than others. There are a couple staff I would like to see not utilize gaslighting and manipulation when in a discussion or argument as this happened with me recently on the rules discussion thread. Not great conduct from someone in an elevated position.

I'm not one to single people out on this thread, as some other community members have been. I just hope that shit improves because I honestly don't like what I see.

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Discovery's Best Faction:  Starfliers
Second Best: Liberty Navy 46th Fleet

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