Internet trolling me, need help

[Rebirth]

How should CCleaner help you in any wise with this?

There is a problem with the modem, not with his computer.
I would suggest you ; to reset your modem. On it's backside anywhere there should be a small reset button, try it out.
And a PC cannot cause the modem to restart, just giving the heads up.
Do you mean your modem, that is including your phone or do you mean only internet access?
However, it's not an error in your PC neither a virus, rather I would say your router forces the modem to restart.
You can contact me also in skype furthermore ( keksdose112xd ).

regards,
Rebirth

Well, he said he replaced his Modem, but still had the same problem, so the thinking was the computer has some sort of issue.

That's why I've asked if he meant "his modem" or "his router" it could be also that the router needs an update and is permanently disconnecting. However, reinstalling Windows will not help in any way, it will only waste his time. D: Believe me

I will try to explain it ; If there would be a disconnect between PC and Router - this is then PC issued.
If there is a disconnect between Router and Modem - this is Router issued, as you still have phone net access with the modem.
If there is a total disconnect from Modem and ISP you won't have Internet neither Phone Access and this is not PC caused.

Also that's one of the reasons why I offered skype assistance if the router needs an update/configuration preset.

And yeah, his cable could be broken also. There's nothing wrong with this idea too.

regards,
Rebirth