A shame Antag. If I was you I'd still keep trying. From my experience the staff haven't always been too on top of Edge Worlds politics and lore and to be given refreshers when needed. In their defense however, considering AI has undergone so many changes it's probably been a lot harder to keep track of.
By any chance have you tried drafting storyline devs (Echo, Rohj) into a skype chat or something? That could help.