Admin Feedback Thread (Archived)

[sindroms]

The reason I point this out, is because it is already a personal opinion. Mods are required to also cast their votes on sanctions. Not only, as I suspect, to judge their reasoning skills, attention to detail and other things for future greening consideration, but also because of how easier it is to avoid mistakes due to simply not being adept in things like recent happenings ingame or the forum.

Keep in mind I may not tell you any specific examples due to three separate threads regarding the additional rules/agreements on top of the regular forum rules that you must sign as a mod, mostly ones concerning user privacy and the sort of information that we have access to regarding server-side things.

I speak from experience because of this. During my time as an orange, I've seen VERY many sanction reports. First of all, it is now very clear why the template is needed :|
Like, seriously, use it. Always. I am not even joking.

From this large amount of reports, there have been maybe only one or two, which could have been solved with a simple "Yeah, he is guilty" from everyone.

Every single one - we look at the screenshots and then have to go..."Alright, this makes sense. But what if they have met iearler than the screenshots show? What if they passed each other on unrelated ships. What if ? Check the logs." then you have someone pull the logs. You have to filter out everything unnecessery. Does this make sense? Yes? No? Go further back. Does it make sense? Was something missed?

Because you know what happens if something -was- missed after all of this digging.

The person provides logs. They are unhappy. They were sanctioned wrongly. The whole community JUDGES it. "ALL YOU HAD TO DO IS REVIEW THE EVIDENCE CJ!!!!"
That is why it takes so long. Maybe someone notices something others have missed. I have already seen a few times it has happened - one of which was, for example, a part of the screenshot GUI obstructing something otherwise obvious. Someone pointed it out and everyone had to then review the sanction which seemed very simple in a completely new light and redo the whole thing all over again. And you are -REQUIRED- to look into it all, guys. It is so tempting to just go "agree with the majority of the votes" when the sanction report is 10 mouse-scrolls long. But then the trust that everyone is doing their job breaks down. And mistakes are made.

Or how about when sanctions are linked together. Both parties report one another. Then you need to go as far back as possible to see where it starts. And then try your best to have an impression of what happened ingame from -TEXT- alone.

And it does not help when you are looking at something that you personally have no context to. It is almost never simple to review. But sometimes viewing things without context is good, so you cannot ''skip a sanction just because you do not play gallia or have no idea about how faction Y operates''. Then your observation is just as important and you are expected to post. And explain why you thin that way.

There is no "burning through reports". I remember fondly how I sat in a skypecall with @Reverend Del and @Fellow Hoodlum and they were just going through sanctions. I mistook it from the whole ''3 greens'' thing being nonsense. That sanctions are handled quick and easy. No - it is because the moment the votes are done, THEN you can take the risk of thinking it was reviewed correctly and NOW it is time to post the sanction thread. That is where the fun starts.

An appeal is posted. The thread you see as one post by the sanctioned user starts to grow with hidden posts by the staff members, now discussing what to do. Is this person genuine, are they speaking the truth, what action should be taken, what p...."hey, I posted this a hour ago, can you take a look at it or not?" appears a person's post. Uh, okay. He pointed out that X happened in Y, didn't we see that in the logs? Or was it something that happened before. Oh, on another character altogether? ...uh oh. Okay, time to put the logs together from both involved parties so we can.. "Oh my god, it has been three hours already, can't you even reply to me?" .........

Imagine it was processed wrongly.
Especially during this time when everyone is yelling at how incompetent and slow the team is. If you try to be faster, then mistakes are more likely to happen.

Then a mistake was made. It means that the ''incompetent admins'' who had to go through what I just described above for every. Single. Sanction. Report. to even get to this point - now need to do it again. And everyone's eyes is on them. And the whole community is judging you at this point. It is something that you cannot allow yourself to make mistakes in. Because your fault can just add more fuel to the current problem of the community thinking that the admins are slow.





You know how many greens have come and gone? You know, I can see why. After looking at the whole situation from this side of the fence, it makes perfect sense and there is a reason I do not recall any admin saying that they hated someone for leaving the team. And I am pretty damn sure I remember going "It can't be that hard." somewhere back in my years here.





Uh boy. Guys, trust me on this, just....give it a break.
And this turned out MUCH longer than I wanted it to.




TL;DR
There is no room for preferences and biases, when everyone is waiting for the moment when you make a mistake to shoot you in the head. That thought simply has no time to cross your mind.

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