This is exactly what I wanted to avoid (we now have 4 posts here about 1 issue.) and my response to your feedback, if you had worded it as feedback, instead of an open-ended question would have been:
Thank you for your feedback, the '//he asked not to' part of the comment was because the first capital pilot asked you to hold back or keep your distance, Silver mistook this as him asking you not to engage, this was his mistake and he is now aware of it, the rest of the message should be pretty self-explanatory. we discourage all of our members from PMing KNF pilots in the game altogether as we had an issue that got blown out of proportion by that faction before. Since then this has been the first case of this problem occurring and we will try to ensure that it doesn't happen again but people being people there is no exact science that will resolve this or any issue indefinitely. From reading the transcript I can see that you asked the player to never contact you again ever, rest assured that they will not contact you in game again.
It is a shame that what was otherwise an excellent encounter ended this way and I hope that the events that unfurled after it don't hinder your enthusiasm to encounter ToI in the future.
