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He listened carefully and with care. This would be his approach, listen to everything she had to say, how she said it and without interrupting. The pauses weren't due to not having anything to say but rather, making sure all was said at that moment to be sure it was time to answer. This was, however, disturbing in a way. A young woman so distraught, keeping her natural beauty hidden. It was a mental observation but nothing made obvious.
“I don’t know if you know how it’s like when your life feels like one single nightmare. When you feel like you’re absolutely powerless and helpless. Every time you want to go to bed, you know you will just dream of nightmares again. And when you’re awake, you don’t even know why you’re even awake and don’t just fall asleep again.”
His face was straight as she spoke these words. Still, he waited, not yet answering. Yes, he knew these feelings.
“You know how that feels?” He sat totally still, still with a straight face but looking in her direction. He simply answered, "Yes, I do."
He paused a moment before continuing. "Remember, there is a reason why it is me to whom you speak and not one of my staff in a steel walled room. Know that while I use my own experiences as knowledge, it's not about me."
He put his cup down and leaned forward a bit, his hands together in front of him. "This ride through hell you speak of, tell me more about it. The who's, the whys, maybe the wheres. It is my hope that I can find some understanding."