I don't think adding an extra layer of "golden official dudes in charge of communication" who will or wont repeat what others said will help, especially since they'll probably end up being yes-men who only tell devs what they think they want to hear.
Department heads should have the responsibility to read and answer things that are in their field, or delegate the task to someone in their department who already knows what's going on and the reasoning behind it, with little need to have it explained to them themselves.
For that, organizing sub forums to be more clearly for the individual departments (like "balance", "storyline", "game masters"), with a clear outline of what belongs there, would be better than the current categories. (I know "balance" category exists but that seems to be more a historical coincidence than having a category directed at certain people to read)
Those subforums should also be as visible and accessible as "general" or most things will probably just end up there anyway.
