Official factions shouldn't be held responsible for the bad behavior of some individual members, as long as they don't encourage negative behavior, and discourage it. Imposing overly strict punishments also encourages people to cover stuff up and be hypocrites. Kicking people out of factions that do try to positively influence their members will only leave kicked members with no one influencing them positively.
That being said, discord has become a place where more and more discussions take place, and almost everyone who plays is on discord, or at least told to go there. Not even having the official discovery discord moderated has resulted in people insulting everyone they want for the fun of it, and even posting materials that are illegal in some countries.
Some official faction channels also have turned into echo chambers where people spread peer pressure onto its members to hate on other members, and then ban those members the moment they show up or try to correct falsehoods that are being spread about them there.
So yeah, if you want to be official, you should probably follow some basic rules on what not to do, for the health of the community's sake.
But tbh I have little hope of anything positive happening in this respect, given who the people systematically spreading the hate are, and due to the fact that the staff have already stated that they're fine with it as long as it doesn't hit anyone they personally care for, even on the forum.
