Perhaps we can all benefit from a little positive criticism here.
I know that the staff (GM's, Dev's etc) are undermanned and I believe they did not sign up for just the nice color alteration in their Discord and Forum name.I'm pretty sure each and everyone of them want to contribute in some way, shape or form.
Having said that and working at a service desk for many years I do believe @Karlotta has a valid point about transparency. There should be some way where player requests get a reply that their request is read, in process and ultimately processed. This keeps 'customers' happy and also avoids the storm of messages in various Discord channels if not the PM's (I know I've sent some).
Think of a ticketing system as to let people know their request is being processed. If it takes a bit longer, tell them why. Sometimes taking the time it takes, takes less time.
Even with a game this old we can all invent new ways to process ever growing player requests and if need be I'm more than happy to help out if you need a hand.
The last thing I want to do is hurt you, but it's still on the list...
