Re-engineering Innovation | The Bustard's Overhaul

[Pennyfield]

Not long after she came from the shower her datapad buzzed showing that she had a reply. She made herself another coffee and started typing a response...

"Good day Albert, thank you for your swift reply. Mr. Bastendas has forwarded all his communications between the both of you so I am fully aware of any and all agreements made. I see the docking bay supervisor has received your pre-boarding information so you are all cleared for docking. I also see a personal note from Barclay, I'm sorry, Mr. Bastendas attached it to the corporate file so I'm not really allowed to share this yet... It addresses your communications so I see no harm to share this with you... He writes that he sends his apology for his sudden leave yet it was a personal decision."


[The story continues 4 days later as Albert from Starfliers has brought in his vessel for the upgrade...]


Lu walked into her office as Becky Adams from Dispatch sent a message telling her that the engineers had finished the evaluation of the Starfliers vessel upgrade job.

"Great, this makes my day so much better." she thought as she started writing a message to Albert telling him that the upgrade would not cost 63m SC but a mere 50m SC.

She always liked to be the one to give good news to a customer.