As a newer player to the community, I’d say perhaps finding a way to better integrate the discord into the game would be a practical solution. There’s so much info to take in at first that adding more info in regards to IDs and rules might just be too much. And I didn’t find out there was a discord until after a month or so of playing.
One solution could be to make it required to fill in the Discord ID box when you create a forum account. You can still put it as N/A if you don’t have discord. But that way, a staff member could see that persons discord ID and reach out directly with the link for the Discord server. A large majority of people use discord, and I think it’s a more modern/simplistic solution that’s not gonna require (presumably) a ton of work on devs part to implement.
On the discord itself, there could be a ‘new player’ role and channel where there are designated “helpers”, staff or otherwise that can help with any inquiries a new player would have.
Spitballing here. Hopefully I’m making some sense.
