I haven't had much much experience with 1st after my rp with them as SEO a year or so ago. (Which was a positive experience for me personally). All I'm going to say is that a larger active faction is often more prone to player mistakes or a rotten apple inside the group. Speak with their lead or at least post in the respected faction feedback instead of venting and complaining in the public discord. You're literally pushing new and vet players away.
Especially a mod or dev should take more care of this. I haven't always agreed with Lemon's leadership style or way of playing, but he has a point there. It spreads the sentiment some factions are treated different over others. Which i'm sure is not the case.