Staff Feedback Thread

[firesilver]

Might be my first time posting here, not sure. Something has been bothering me and I wanted to share it here.

Firstly, I do want to send my thanks and appreciation to the current Administration team. They have their hands full handling a lot of our bullshit (excuse my french). As a former Admin myself, I realize it does take time and effort, especially so when it's a volunteer job.

The part that bothers me a bit, is that there seems to be less communication regarding the outcomes of player requests. Providing outcomes is something I made an explicit mention of in my own Admin application, and I prided myself in sending those out when I wrapped up a request.

Recently, I have send in a handful of requests, ranging from cargo loss recovery to Official Faction Perks. I can recall only one of those getting a reply recently. (Thanks @Tunicle). With the rest of them having to ping after the fact and getting a reply saying it was done like 2 weeks prior. Getting no reply when it was processed is frustrating to say the least.

Please do send a basic PM to the user stating what the outcome is. I even setup a template on the Administrator's subforum for this exact reason. Didn't broadcast it at the time because I didn't want to change how the other Admins communicated with the playerbase. Same with the Guides I published there, meant to help but not necessarily mandatory to have.

Starting to think that getting the Admin team familiar with the template I made is a good idea. Perhaps not that far, but as least communicate to us when there's been a significant development or outcome to any requests sent in.

That's it. Mostly on the communication side. The work itself I have no issue with, to be clear. I would, as many others would, like a reply or confirmation that X, Y, Z has been acknowledged and processed.

Hey Kusari, I wanted to address this as this feedback certainly didn't go unnoticed.

We discussed this internally and agreed that requests should always result in a notification to the person requesting it, whether it was a successful request or not. This is our usual policy and everyone was under the impression we were already doing this for all requests, but there may have been a few over the summer period that were actioned but not followed up with the end user.

This is not the norm and I can only really apologize for the lack of follow up you and some others may not have had, I expect that after our discussion and it's back at the forefront of people's minds that it will be less likely to happen again in future. I appreciate you taking the time to write this up and raise it as it was important for us to address this.

As always, if you ever feel like you have not heard any updates on a request for a while, please do feel free to reach out to a member of the staff team either by forum PM or Discord and we'll go look up the status of it there and then and give you an update so you know how things are progressing.