Far worse comments about people are made here, i think 'bite' is a fairly tame word don't you?. I get letters from my phone company which contain more scathing remarks. The fact that I don't like the way you do business is inconsequestial. Clearly i'm not the only one.
I never meant to insult you, I make a point of ensuring that anything I say is unoffensive and fair in my mind. If I did indeed insult you, then I apologise, it was never my intent.