Banned

[[-=XTF=-]Aslan]

Hi, my daughters account has been banned for no apparent reason,she logged on and all seemed fine ,took a mission and launched [I saw her do this] when i noticed there were no npc,s [odd im thinking] she arrived at mission way point and still no npc.I told her to log off/on to see if it sorted its self out only it took forever to load on the char screen and then promptly told her she was banned,she was very upset by this and promised she had not misbehaved and all was ok the night before . her char is Jadzia and last night was 1st time on disco there is another char [SAGA]Ricki Guvara on same account [belonging to sisters boyfriend] if that is of any help both chars are brand new ricki has not even left ny.have tryde a new account but ban seems to be by ip, access to all other servers is fine ,i hope u can help as she is only 11 yrs old and was looking forward to playing with dad.regards Aslan.......ps i lost an account a while back is it possible to recover it, chars were aslan ,itc delboy itc vengeance,aslan,itc scout an another i cant remember. thx for your time.

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