Issue Creating account on discovery server

[sempai17]

okay... after much trail and tribulation, I've finally managed to help my friend connect to the server.... however, we've hit a wall that I am unable to bypass... he is currently unable to create a character on the server, He can connect, but every time he attempts to create a character, the name comes back "already in use". we've tried installing and reinstalling several times already, complete ones too. It's very frustrating, it has taken us almost 3 weeks to get to this point. He currently is running off a wireless router (I don't know the model and make atm) any thoughts or ideas are welcomed

semp

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