Help Request

[Clarkie]

Update:

MY friend just stated that he managed to log in for all of three minutes before being kicked off.

He states that he did not receive a notification that he had been kicked for cheating, merely that the connection to the server was lost.

On the times that he is able to log into the character select screen, he is getting the same problem when he tries to create a new character.

This is all a bit strange as he is logging onto the US server without a problem.

At the time of the crash at the last point he was in-game, we were both in space in o-49, heading towards the Dublin jump-hole, then the server red-lagged out.
Since then he hasnt been able to get back online.

We've followed all the steps in the Vista tutorials, including disabling IPv6. He doesnt have any of the anti-virus programs listed either.

If this is perhaps a problem with his character, or his account having been banned for some reason (he is not getting notification of this), then his character name is SS.Black_heart