I have to say what doesnt help is the number of players who 'insult' the new players. I have seen it on numerous occasions in Liberty, Gamma etc. The usual 'noobs' or 'sort out your id or rep you noob' or 'lol' at the noob all in system chat. Generally it would appear these are some of the older players(only presuming due to thier higher level) but if the more experienced players go OORP to call the new player it doesnt send out the right messages.
Lets face it we were all new once, even those of us who have been freelancing for 6 or 7 years. Some of the newer players might well be picking up freelancer again for the first time in years. I for one hadnt played for over a year when I stumbled across discovery and thought I would take a look.
Thankfully on my first 'log in' i immediately got a feel for the roleplay due to the interaction with not only myself but by watching system chat etc. Maybe I got lucky, but some of the newer players will see numerous OORP comments etc and presume RP is not as serious as the rules, forums suggest