Edit.
Most people play this game to get away from their usual life, and everything it comes with. Sometimes, this game ends up being a way of relieving their stress. Sometimes in a bad way.
And Bret's been around here for quite a while now. After a while, you get to know people more than just 'the guy behind the monitor'. Even in a 'cold' environment as the Internet, people do end up sharing friendships.
So an apology may count more than it does at first glance.