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"It's OK, August," Doc replied with a gentle pat on the shoulder and smile of understanding, "you have all been through a lot." He patted him again, "you leave Wilhelm to me. I can understand what he's thinking. I'll be back."
Doc then took an easy walk to where Wilhelm was. He was angry and understandably so. The loss of his father, his sister and mother not well. Doc stopped on the back side of the door to respect Wilhelm's space, putting his hands behind his back to present an open front. He spoke gently.
"Wilhelm, I'm not going to say that I know how you feel because I don't. I won't say that I understand as I'm not sure that I do yet. I will say that I care and that I see where you're coming from." He sighed but remained where he was, "I'm here to help. I'm not going to promise anything except that I will try. All that I ask from you is your patience and understanding as I will need your support. Only together can we accomplish a positive end result.....for everyone."
Wilhelm heard it but still was stewing. Doc then decided to head into his world a bit, "For what it's worth, Wilhelm, I lost my mother when I was 14. I know the pain even if it's a different circumstance but I do know that pain."
He sighed again, hoping only that his message was received and understood as he began to turn to the door for an exit so the Wilhelm could digest his speech.