It should be enough to say "I need all ships from the account that contains the ship called XYZ." However, Evanz is correct on that the more info you give, the easier (and thus faster) can the Admins help you.
The Admins won't move your ships though, they only set up character move codes for them, so you will have to move them yourself to your new account. Moving the first ship will require 2 million credits, so you should prepare a cahacter on your new account with the cash to be able to move the lost ships there.
(07-09-2014, 11:37 AM)evanz Wrote: if you remember the ship names you had, ask an admin, they will move them to another account, try to supply as much info as you can, last time/date you logged on with any of those
so
in launchpad create a new account , create a ship, log it (so it shows on admins info) , tell the admins the ship name and they will help to move those you have lost to that account