Both didn't offer much RP to the other, in fact, only a few words, same or extremely similar sentences most of the time. The quality of the RP from both pilot is disappointing. Also, none of them actually tried to develop a deeper conversation (RP) with the other. Fish never comes to you, you must come to it.
Plus, on one hand, the phantom looked like a man waiting to "happy trigger" his prey [defenseless miner]. While the miner looked like a bad RPer/newbie because of his actions during the encounter (kept doing his operations non-stop)
At the moment this tread look like a hot potato game... None of the sides wants to take ANY blame. Both seems to be searching to be totally innocent... I mean come on, is it that hard to admit your misbehavior? Is it that hard to find a way to improve?
If you wonder why you happen to be flamed quite a lot, look at how you react to most accusations, you always do everything to avoid the blame. Cleaning your hands from the crap every time. By just admitting some SUBTLE errors or minor misbehavior the player will back off, feel like he won a piece of his cake, and be glad of having been listened. Just admitting to have committed some subtle errors is enough to make an angry crowd disperse. Since the error you have promised to fix is so...minimal (but yet has a lot of importance to the complainer since he won a point lets say), everyone will forget about it very quickly. I've been using this tactic for quite a while, I admit, but it works.
Also, as pointed out by Turkish and other persons, the lack of any feedback tread (or locked feedback tread with PM address as suggested by Rob) does not help you in any way. Like some members, I firmly believe that all factions should have a feedback tread, specially for factions using admin given ID. Your RP force you to frequently walk on a tight rope, accept this fact. Do all you can to avoid falling from it or resort to draconian methods to end flames.
As for the current complainer (tread starter), the lack of context and evidence before and after the encounter doesn't help to make your point valid enough to community members, me included. Lack of evidence will make you being ignored. if there were any witnesses, contact them, etc.
Now, as always, some of you will have thoughts like "hush up" "he's totally wrong" etc... I don't really care, to me, you are just proving my point.
Thank you and goodnight...
ZZZZZZZZZZzzzzzzzzzzzzzz
EDIT: my apology for any mistakes in the text... I barely sleep last night and worked all day.