The point needs to be made, again, that a faction such as the phantom is going to get flames. In most cases, the majority of players/forumers are going to read the flames, and look with distaste at the flamer, rather than the Phantom.
As has been suggested about RP, flames are also a two way street. They need to be responded to in a specific manner to continue the flaming....a feedback thread could be an excellent place to showcase, to the community rather than to induvidual flamers, that the phantoms are first not so bad as the flamers make them out, and second, better than the flamers as forumgoing induviduals.
